a) Your contract is with Interrailingpackages Ltd, the main office of which is based at their property on 66 Knappagh Road, Dernasigh, County Armagh, Northern Ireland.
When you make a booking you confirm that you have the authority to accept and do accept the terms and conditions set out below.
All travellers booking independently must be 18 years of age. If at the time of booking/travelling you are aged 17 years or under, you must contact us first before booking to ensure suitable arrangements are in place. No-one under the age of 18 is permitted to travel without an adult.
In some instances, additional costs may be incurred to accommodate those travelling who are under 18 years old.
When you purchase any package with Interrailingpackages, the package will consist of the following main elements:
InterRail Pass: This Rail Pass will cover all your journeys throughout the whole trip. The pass does not cover reservation fees nor does it cover if additional reservations are to be made as a result of missed journeys.
Accommodation: Depending on which package you have selected, the purchase will include all Hostel/Hotel accommodation throughout your whole trip. Full details will be provided on purchase as well as on package information on the website. In some instances breakfast will also be included but is not guaranteed. Tourist tax is not included in many of your stays and must be paid in cash on arrival/check-out.
E-Travel Pack: As detailed on the website each customer will be provided with an Electronic Travel Pack via email/our app. This will include all documents relating to your trip including trip itinerary, directions, city guides & other related documents.
If you book a package through us, once your place has been confirmed we will accept responsibility for it in accordance with these Booking Conditions as an “organiser” under the Package Travel, Package Holidays and Package Tours Regulations 1992.
A package holiday is a combination of at least two elements out of (a) transport, (b) accommodation or (c) other tourist services (not ancillary to any transport or accommodation and forming a significant part of the arrangements) where booked through us at the same time, for which payment is made to us and which last at least 24 hours, or include overnight accommodation. Where transfers, insurance, or other separate services have been purchased these will be subject to terms and conditions of the original supplier, you should, therefore, consider that any ancillary services are sold on a non-changeable, non-refundable basis.
PRICES & PAYMENT
We recommend that our packages are booked via deposit / full payment at least 1 month prior to departure. Packages can still be purchased up to one week before departure but the buyer must contact us directly by e-mail or phone to confirm.
A minimum deposit amount of 25% can be paid to reserve a package so long as outstanding balance is paid at least 12 weeks before your departure date. The moment we receive your deposit we start processing your application and, therefore, it is non-refundable.
You must make any remaining payments by their due date. If we do not receive all payments due in full and on time we reserve the right to treat your booking as cancelled by you and retain all deposits paid or due at that time.
Dependent on which package/s you have selected, you may be sent further forms to complete and return to us. Interrailingpackages reserves the right to postpone your package if you have not returned all the necessary completed forms to process your application within the required timeframes. Interrailingpackages also retains the right to refuse any application deemed unacceptable for any reason.
The prices of packages are subject to surcharges if increases occur in transportation costs (including fuel), dues, taxes (such as increases in or imposition of VAT or other Government imposed taxes) or fees chargeable for services such as landing taxes, tourist tax, embarkation/disembarkation fees at ports and at airports and currency fluctuation.
We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. However, if this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another package if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. This type of price include may include though is not limited to certain events such as Oktoberfest, Football Tournaments & Olympic Games.
DISCOUNT CODES AND OFFERS
All offer codes applied to the value of the order are subject to our general Terms and Conditions.
Unless stated discounts cannot be combined and only one offer can be applied to any order. Experience Days are excluded if used in conjunction with a discount code unless stated.
Items already reduced in price displaying a ‘Was’ and ‘Now’ price are also excluded from voucher codes.
InterrailingPackages Ltd reserves the right to amend or withdraw offers at any time.
By confirming your order using any voucher codes you are accepting these terms and conditions.
Once a deposit or full balance is paid for a package, discounts cannot be added at a later stage.
On receipt of your booking and all appropriate payments, we will, subject to availability, confirm your arrangements by issuing a booking confirmation, and/or invoice. Please check the details of your confirmed booking carefully. Please contact us immediately if any information, which appears on the confirmation or any other document, appears to be incorrect, or incomplete, as it may not be possible to make changes later. Where we act only as an agent we will have no responsibility for any errors in any documentation except where those errors were made by ourselves.
WEBSITE & BROCHURE ACCURACY
Every effort is made to provide as much pricing information as possible on our website to ensure this information is accurate. Any package information detailed on our website, pre-departure packs and any other marketing medium are deemed correct at the time it is written. Regrettably, however, changes and errors do occasionally occur. We cannot accept liability for errors that become apparent or occur after this material has been produced. Prices and details of products and services and any offers posted online are subject to change without notice and all products, services, and offers are subject to availability. We will do our utmost to ensure you are notified of any package changes that may affect you prior to your departure if Interrailingpackages is made aware of the changes in enough time to do so.
We recommend that every passenger must have travel insurance in force for the entire duration of the package. You must ensure that the cover provided by your insurance is adequate and appropriate for your placements and personal needs and that it also covers the cost of repatriation, including air evacuation costs, should such a situation necessitate it. Interrailingpackages work with a specialist interrailing insurance company and the details of same are provided in your package documents. It is your responsibility to ensure that you are adequately insured, as we will not check your policy. Interrailingpackages accepts no responsibility for the loss of, or damage to, personal property or valuables. Insurance to cover the loss of baggage and valuables is also highly recommended. Insurance cover can be obtained from our partners at World Nomads by contacting us at email@example.com.
CHANGING YOUR BOOKING
Should you wish to make any changes to your confirmed arrangements, you must notify us as soon as possible. Any such request must be from the person who made the booking. We will do our best to meet your request, but it may not always be possible. If you change from one package to another or change your departure date, there is an administration fee of £150 per person, in addition to any change in package cost and any charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made.
CANCELING YOUR BOOKING
a) You may cancel your arrangements at any time. Should you need to cancel your chosen arrangements you must immediately advise us in writing. Notice of cancellation may only be effective when it is received in writing by us.
b) If you cancel your booking the below cancellation charges will be incurred:
8+ Weeks before departure: 25% Of Trip Cost per person (covered by deposit)
Less Than 8 weeks- the full payment is held with no refunds to be made.
There is also an administration fee up to £150 applicable to all cancellations within the cancellation period.
c) We would strongly recommend that you take out full insurance at the time of booking, which should then in most cases include cover, under
certain circumstances, against loss of deposit, or cancellation fees. See clause 6 of these conditions.
d) Once on the package, in the event you decide to discontinue before it is due to end, for any reason, there will be no refund. Once on the package no changes can be made to the itinerary.
e) All bookings are made in the name of the person paying and it is they who are responsible for any unpaid fees.
IF WE CHANGE/CANCEL YOUR TRIP
It is unlikely that we will have to make any changes to your trip, but we do plan the arrangements many months in advance. Occasionally we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest opportunity. A minor change is any change which, taking account of the information you have given us at the time of booking, or which we can reasonably be expected to know as a travel operator, we could not reasonably expect to have a significant effect on your confirmed trip.
The whole philosophy of this style of travel, as outlined on our website, is one which allows some alternatives and a degree of flexibility. The outlined itineraries given for each package must, therefore, be taken as an indication of what you should accomplish, and not as a contractual obligation on our part. When necessary, we reserve the right to make alterations to a trip without notice, including the itinerary, accommodation, and amenities. These alterations may be made if in our reasonable opinion it is regarded as essential to provide due care, or to ensure the satisfactory progress of the package, but are not limited to these reasons. Changes in the itinerary may be caused by local political conditions and other unforeseeable circumstances. No refunds will be given for services not utilised. It is a fundamental condition of joining any of the packages described on our website, or any marketing material, that you accept this flexibility, and acknowledge that delays and alterations and their results, such as inconvenience, discomfort, or disappointment are possible. If you are unable or do not choose, to complete an itinerary outlined for a package we are not liable to supply alternative itineraries, excursions, accommodations, or services.
We will endeavor to let you know, as soon as we can if, through no fault of your own, we are forced to significantly alter your package. Should your package be interrupted by events that we could not reasonably have anticipated and the event significantly affects your package, we will endeavor to find an alternative arrangement as soon as is reasonably possible. You have the right to accept or decline the alternative. Under these circumstances, refunds will not be made and any travel costs incurred will be your responsibility. Interrailingpackages cannot accept liability for any changes or cancellations, as a result of “force majeure”, for example, war or threat thereof, terrorism, fire, sickness, bad weather, acts of government or local authority (including strikes) & acts of God (see clause 10). Except in the case of extraordinary circumstances beyond our control, we will not cancel a package less than 8 weeks prior to departure.
If we have to make a significant change or cancel (except in the case of “force majeure”), we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of the following options:-
i. For significant changes, accepting the changed arrangements or
ii. Purchasing alternative arrangements from us, of a similar standard to those originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or
iii. Cancelling the booking and obtaining a prompt refund of the money paid (not including flights and Visa fees) – as long as you have given us written notification of cancellation within 7 days of the date on which you were notified of the alterations. If we have to make a significant change or cancel, 8 weeks or less before departure, subject to the exceptions below, we will refund you in full.
We will not accept liability, or pay any compensation where the performance or prompt performance of our contractual obligations is prevented, or affected, or you otherwise suffer any loss, or damage, due to circumstances that come under the definition of ‘force majeure’. In these booking conditions ‘force majeure’ means any event that we, or the supplier of the services in question, could not foresee, or avoid, even with all due care. Such events include, but are not limited to war, the threat of war, insurrection, riots, strikes, civil action decisions by governments or governing authorities, natural disaster, bad weather, technical or maintenance problems with the transport, criminal and terrorist acts or similar circumstances beyond our control.
IF YOU HAVE A PROBLEM OR COMPLAINT
Interrailingpackages works with organisations in each of the destinations that we offer packages. They are responsible for representing us and offering you in-country support while you are on your package.
In addition to the in-country support, you will also be provided with Interrailingpackages 24 hour emergency contact number prior to your departure. Please note, however, that this is for genuine emergencies only. Interrailingpackages is also contactable on the office contact numbers and email for non-emergencies, during office hours.
c) If you feel that you have reason for complaint during your package it is your responsibility to ensure, at the earliest possible opportunity, that any perceived failure in the performance, or improper performance, of the contract, whether by the company, or its suppliers, is communicated to Interrailingpackages by email, fax, or telephone, so that the concerns can be addressed. You must communicate any complaint to us, the supplier of services at the earliest possible opportunity and whilst you are still on the package. Failure to do so will affect our ability to investigate the complaint and your rights under the contract. Until we know about a problem or complaint, we, or the supplier, cannot begin to resolve it. If your complaint or problem is not resolved to your satisfaction you must write to us within 28 days of the program completion date.
OUR LIABILITY TO YOU
We will only pay compensation if, after departure, your package or travel arrangements, booked through us, are not provided as described in your package information, due to the fault of our employees, agents or suppliers, and if this has significantly affected your experience and your enjoyment of it. Subject to paragraphs (i), (ii), (iii), (iv) below, we will accept liability in accordance with package travel regulations. These conditions will be governed by English Law. We both agree that the Courts of England and Wales will deal with any claim you wish to bring against Interrailingpackages directly.
i. Nothing in these conditions is intended to exclude, or limit, our liability to you if death or personal injury is caused by our negligence, or that of our employees (providing they were at the time acting within the course of their employment). Please note however that we will not be liable for any injury, illness or death or consequential losses suffered by you or any member of your party where such injury, illness or death was not caused by lack of reasonable care/skill on our part or that of our suppliers in performing our obligations under the contract.
ii. We will not be responsible for any claim arising as a result of any, or all, of the following;-
1) The fault of the person(s) affected or any member(s) of their party or 2) The fault of a third party not connected with the provision of your package which we could not have predicted, or prevented, or
3) The fault of anyone who is not carrying out work for us (generally or in particular) at the time, or
4) An event or circumstance that we or the supplier(s) of the service in question could not have predicted or prevented. This may include (but is not limited to) an occurrence of force majeure, as described in these booking conditions.
iii. In respect of travel by sea, rail, and the provision of accommodation, our liability will be governed by and limited in accordance with the relevant international conventions. The provisions of these Conventions and any other convention in force at the time of your trip are incorporated into these booking conditions and form part of your contract.
iv. In respect of claims for death and personal injury we will not be liable for any loss of profit, or loss of business, or any form of consequential loss or damage, whether or not arising as a result of physical damage to property and regardless of the actual cause of such loss or damage.
The services and facilities included in your package will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply, or if there are no applicable local regulations if they are reasonable when compared to the local standards and customs.
SUPPLIER CONDITIONS OF CARRIAGE
Locally arranged transport is used at times during the package. You agree to also abide by the terms and conditions of all such carriers related to the trip.
Where public transport is used we cannot be held responsible for its standards, nor liable for any damages, loss, or injury, incurred during its use.
A booking is accepted on the strict understanding that you undertake to comply with the laws, customs, drug and all other regulations of any countries visited during the programme. This also includes hygiene, safety, security & rules in accommodation provided.
Be aware that in the event that you are found violating such rules or laws and regulations, or otherwise prejudicing the safety, or well being of a group, or progress of the package, we may terminate you & your group’s trip with us without any liability on our part.
In instances of property damage, fines or other costs charged by any of our partners which are not paid by the party responsible, we reserve the right to terminate your trip without any liability. Any additional costs not covered by this will be followed up legally via relevant authorities.
Any likeness, or image of you, secured, or taken, on any of our packages may be used by the Company without charge in all media for bona fide promotional, or marketing purposes, such as in brochures, slides, video shows, and the internet. By participating in our packages you are agreeing to waive any rights to these images, or comments made and agree that they may be used by Interrailingpackages in future promotions.
PASSPORTS & VISAS
It is your responsibility to be in possession of a valid passport and any necessary visas, or health documents, as required, for the entire duration of your package, and to ensure that you meet the entry requirements of the countries that you are traveling to. Requirements may change and you must check the up to date position in good time prior to departure. The name in the passport must match the name on your ticket where provided. We cannot accept liability, or consider refunds if you cannot travel, because of incomplete, or incorrect documentation.
HEALTH & TRAVEL ADVICE
Any information, or advice provided by the Company on matters such as visas, medications, vaccinations, climate, clothing, baggage, special equipment, permits, specific itinerary details etc, is given in good faith to the best of our knowledge at the time, but without responsibility on the part of the Company as to individual requirements for specific trips.
In the interests of health and safety, you must comply with the following requirements. If you fail to comply with any of the following, Interrailingpackages cannot be held liable:
i. You must visit your GP, or reputable travel clinic, several months prior to departure in order to find out what vaccinations you may require and to
ensure these are administered within plenty of time.
ii. You must ensure you have all necessary medication/prescriptions.
iii. It is your responsibility to obtain any advice on necessary equipment, which could include such items as: first aid kits, mosquito nets, or anything else advised by Interrailingpackages.
iv. It is your responsibility to check any country related travel advice before embarking on your trip. Specifically, any advice issued by the British Foreign and Commonwealth Office: www.fco.gov.uk. Should a relevant security issue arise whilst you are away, Interrailingpackages may contact you advising of any potential hazards. All advice will be based on the BFCO and other industry sources, no matter what your nationality.
v. It is your responsibility to ensure you are fully aware of any additional charges whilst you are aware including but not limited to public transport costs, tourist tax costs & other travel charges incurred.
FLIGHTS & TRANSFERS
It is your responsibility to arrange and pay for any flights, including any internal flights. Interrailingpackages cannot be held responsible for any action, negligence, or event relating to the purchase or operation of flight tickets, or flights. Further, Interrailingpackages will not be responsible for any costs, or refunds, due to changes, or delays in flights.
In the event that your placement is cancelled or postponed, due to circumstances beyond our or our partner’s control, we and/or our partner cannot be held responsible for any expenses incurred. This includes any flight, travel, or other costs including, but not exclusive to any charges made by the airlines for cancelling, changing, or transferring flights, or other arrangements.
Please note the existence of a “Community list” (available for inspection at http://europa.eu.int/comm/transport/air/safety/flywell_en.htm) detailing air carriers that are subject to an operating ban with the EU Community. Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available directly from airlines. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of the price of your arrangements from us.
You agree to advise us of flight arrival details and of any changes that may be made to your arrival details at the earliest possible opportunity.
Should you arrive outside the agreed start date/time for your program or do not advise of your correct arrival details, you may have to cover transfer costs.
Accommodation provided is detailed in your package documents which you will receive shortly after you book. Hotel accommodation provided will always be either 3* or 4* quality- unless otherwise agreed.
Hostel accommodation provided can be viewed via the website before you purchase. A full list of all our accommodation partners can be found on our website under the various packages. Note for solo travellers, if you wish to book single private rooms you MUST select the hotel option followed by SOLO Traveller & pay the single supplement fee.
Breakfasts are included free of charge at some of your accommodation providers though not all and it is not guaranteed. It is your responsibility to confirm with Interrailingpackages whether or not they are included in your booking. Please be aware that accommodation, food, and facilities that you will be provided with will be of a local standard.
On hostel packages, you may be required to share a bathroom and/or bedroom and these may differ to the standard you are accustomed to.
It is the sole responsibility of the customer that you follow all train journeys as specified in your itinerary. Whilst our packages provide you with your InterRail ticket we are not liable for any booking fees/arrangements or costs incurred when a specific train journey is missed.
FINANCIAL PROTECTION & ABTOT
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Interrailingpackages Ltd Membership 5351, and in the event of their insolvency, protection is provided for:
- Non-flight packages
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Interrailingpackages Ltd.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made
You can find out more about ABTOT here: https://www.abtot.com/
All matters or disputes arising out of this contract shall be governed by and construed in accordance with the laws of England and are subject to the jurisdiction of the English courts. You may choose the law and courts of Scotland and Northern Ireland to deal with any disputes if you are resident there.
IN ACCEPTING THESE GENERAL TERMS AND CONDITIONS YOU CONFIRM THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THEM.
Interrailingpackages reserves the right to cancel a package allocation, and retain the deposit paid by you, should you not have confirmed acceptance of the Terms and Conditions in writing, by email, or through our website within 2 weeks of a request to do so.
Protecting your personal details on our website
1. Important information and who we are 1
2. The data we collect about you 2
3. How is your personal data collected? 4
4. How we use your personal data 4
5. Disclosures of your personal data 7
6. International transfers 8
7. Data security 9
8. Data retention 9
9. Your legal rights 9
10. Glossary 11
Welcome to Interrailingpackages Ltd’s privacy notice.
We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This privacy notice is provided in full below. Please also use the Glossary at the end of this policy to understand the meaning of some of the terms used in this privacy notice.
1. IMPORTANT INFORMATION AND WHO WE ARE
2. THE DATA WE COLLECT ABOUT YOU
3. HOW IS YOUR PERSONAL DATA COLLECTED
4. HOW WE USE YOUR PERSONAL DATA
5. DISCLOSURES OF YOUR PERSONAL DATA
6. INTERNATIONAL TRANSFERS
7. DATA SECURITY
8. DATA RETENTION
9. YOUR LEGAL RIGHTS
- Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how Interrailingpackages Ltd collects and processes your personal data through your use of this website, including any data you may provide through this website when you request a quote, sign up to our newsletter, book or service or take part in a competition.
This website is not intended for children and we do not knowingly collect data relating to children. The only exception to this is that we may require details from a parent about a child who is travelling with them, for example their passport details, date of birth and full name.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Interrailingpackages Ltd is the controller and responsible for your personal data (collectively referred to “Interrailingpackages”, “we”, “us” or “our” in this privacy notice).
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
Our full details are:
Full name of legal entity: Interrailingpackages Ltd
Name or title of DPO: Donal McKenna
Email address: firstname.lastname@example.org
Telephone number: 01928 508865
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 21/05/2018. If you’d like to receive it in email format, please email the DPO.
The data protection law in the UK will change on 25 May 2018. Although this privacy notice sets out most of your rights under the new laws, we may not yet be able to respond to some of your requests (for example, a request for the transfer of your personal data) until May 2018 as we are still working towards getting our systems ready for some of these changes.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
- The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
- Identity Data includes [first name, maiden name, last name, passport details, marital status, title, date of birth and gender].
• Contact Data includes [billing address, delivery address, email address and telephone numbers].
• Financial Data includes [bank account and payment card details].
• Transaction Data includes [details about payments to and from you and other details of products and services you have purchased from us].
• Technical Data includes [internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website].
• Profile Data includes [your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses].
• Usage Data includes [information about how you use our website, products and services].
• Marketing and Communications Data includes [your preferences in receiving marketing from us and our third parties and your communication preferences].
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.
However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).
Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with the trip you have booked). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
- How is your personal data collected?
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• apply for a quote;
• book a trip either with one of our trip planners or on our website;
• subscribe to our service or publications;
• request marketing to be sent to you;
• enter a competition, promotion or survey; or
• give us some feedback;
• Third parties or publicly available sources. We may receive personal data about you from various third parties [and public sources] as set out below.
• Technical Data from the following parties:
(a) analytics providers such as Google based outside the EU;
(b) advertising networks such as Facebook based [inside OR outside] the EU]; and
(c) search information providers Google Analytics based [inside OR outside] the EU].
• Contact, Financial and Transaction Data from providers of technical, payment and delivery services [such as [NAME] based [inside OR outside] the EU].
• Identity and Contact Data from data brokers or aggregators [such as [NAME] based [inside OR outside] the EU].
• Identity and Contact Data from publicly availably sources [such as Companies House and the Electoral Register based inside the EU].
- How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
Click [here] to find out more about the types of lawful basis that we will rely on to process your personal data.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data:
We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer or potential customer.
(b) Contact a) Performance of a contract with you
b) Necessary for our legitimate interests (to supply you with the information needed for you to decide whether to book a trip with us).
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(c) Book travel arrangements for your trip on your behalf.
(d) To deliver your parcel in the post. (a) Identity
(e) Marketing and Communications (a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey
(c) Keeping you up to date with changes to your booking or other updates.
Type of data:
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey
Type of Data:
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
Type of Data:
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
Type of Data:
(e) Marketing and Communications
(a)Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experience:
Type of Data:
(a) Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To follow up with you as a potential customer, to check whether you are still interested and to offer suggestions and recommendations to you about goods or services that may be of interest to you.
Type of Data:
(a) Necessary for our legitimate interests (to develop our products/services and grow our business)
To send you marketing content which may interest you via email & online channels, provide custom marketing based on your browsing history and to promote new trips, competitions and offers.
Type of Data:
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We will not automatically opt you in to receiving marketing emails. As well as the opportunity to opt-in to our marketing preferences at each point where you submit details to us, we have established a Marketing Preferences page where you can manage your choices at any time. You can find that here. If you would like to withdraw consent you can do this whenever you like by emailing email@example.com with “marketing preferences” as your subject.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you opted in to marketing emails at the point of purchasing a trip from us, entering a competition or registering for a promotion. You will also receive them if you signed up to our mailing list independently.
Interrailingpackages Ltd will not pass on or sell your data to any third parties without your permission. If it is necessary to pass your details on for marketing purposes, we will get your express opt-in consent before we share your personal data with any company.
You can ask us or third parties to stop sending you marketing messages at any time by visiting the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a booking or enquiry. We will still hold your personal data safely and securely, but we will no longer contact you.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
- Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
- Internal Third Parties as set out in the [Glossary].
• External Third Parties as set out in the [Glossary].
• [Specific third parties [listed in the table in [paragraph 4] above]]
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
- International transfers
Many of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented.
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
- Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
- Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see [Request erasure] below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
- Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please contact us to find out more about these rights:
- [Request access to your personal data].
• [Request correction of your personal data].
• [Request erasure of your personal data].
• [Object to processing of your personal data].
• [Request restriction of processing your personal data].
• [Request transfer of your personal data].
• [Right to withdraw consent].
If you wish to exercise any of the rights set out above, please contact the DPO.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you:
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will acknowledge your request within 1 month and keep you updated on the progress.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Internal Third Parties
Other companies within Interrailingpackages Ltd [acting as joint controllers or processors] and who are based [SPECIFIC COUNTRIES] and provide [IT and system administration services and undertake leadership reporting].
External Third Parties
- Service providers [acting as processors] based elsewhere who provide [IT and system administration services].
• Professional advisers [acting as processors or joint controllers] including lawyers, bankers, auditors and insurers based [SPECIFIC COUNTRIES] who provide [consultancy, banking, legal, insurance and accounting services].
• HM Revenue & Customs, regulators and other authorities [acting as processors or joint controllers] based [in the United Kingdom] [who require reporting of processing activities in certain circumstances].
• [ANY OTHER THIRD PARTIES, FOR EXAMPLE, MARKET RESEARCHERS, FRAUD PREVENTION AGENCIES, PRICE COMPARISON SITES ETC].
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
You can object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data.
This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data’s accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party.
We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you.
We will advise you if this is the case at the time you withdraw your consent.
Pre-GDPR privacy notice (Archived) Last updated: 17 April 2018
The Website is brought to you by Interrailingpackages Ltd. Interrailingpackages Ltd believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.
When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if and how you do or do not want to receive communication from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at firstname.lastname@example.org.
Some of the Personal Data we hold about you may be ‘sensitive personal data’ within the meaning of the Data Protection Act 1998, for example, information about your health or ethnic origin.
- Collecting Information
We may collect Personal Data about you from a number of sources, including the following:
1.1.From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.
1.2.From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
1.3.From documents that are available to the public, such as the electoral register.
- Using Your Personal Information
2.1.Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1.To help us to identify you when you contact us.
2.1.2.To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies).
2.1.3.To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.
2.1.4.To allow us, if you have indicated that you are happy for us to do so, to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
2.1.5.To help to prevent and detect fraud or loss.
2.1.6.To allow us, with your consent, to contact you in the ways that you have indicated (including email, online marketing and direct email marketing) about products and services offered by us and selected partners. You can withdraw consent at any time by changing your marketing preferences on our website, or emailing email@example.com with the subject “Marketing preferences”.
2.1.7.We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
2.1.8.We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
2.3.We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
2.3.1.If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
2.3.2.If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
2.5.In connection with any transaction which we enter into with you:
2.5.1.We, and other companies in our group, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
2.5.2.If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
2.5.3.If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at Interrailingpackages Ltd Ltd, 66 Knappagh Road, Armagh, BT60 4QB
- Protecting Information
We have strict security measures to protect Personal Data.
3.1.We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
3.2.We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
3.3.We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
3.4.It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
4.1.If you communicate with us using the Internet, and opt in to our marketing emails, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would like us to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
4.2.Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
4.3.We may use ‘cookies’ to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer’s hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.
5.Turning Off Cookies in Different Browsers
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.
6.1.The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.
6.3.We exclude all liability for loss that you may incur when using these third party websites.
7.4.If you would like access to the Personal Data that we hold about you, you can do this by emailing us at firstname.lastname@example.org or writing to us at the address noted above. There may be a nominal charge of £10 to cover administrative costs.
7.5.We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at email@example.com or write to us at the address above to update your Personal Data.
Interrailingpackages Ltd is registered in Northern Ireland with registered number NI633624. Registered Head Office: 66 Knappagh Road, Armagh, BT60 4QB
Tel: +44 1928508865