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Neal Johnston

Home | Blog | Neal Johnston

Neal Johnston

Posted on 14th September 2018 at 11:07am by Donal

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Copyright 2018 Interrailing Packages Ltd
Terms and Conditions

Website by Artisan Web Belfast

YOUR CONTRACT

a) Your contract is with Interrailingpackages Ltd, the Main office of which is based at their property on 66 Knappagh Road, Dernasigh, County Armagh, Northern Ireland.

When you make a booking you confirm that you have the authority to accept and do accept the terms and conditions set out below.

All travellers booking independently must be 18 years of age. If at the time of booking/travelling you are aged 17 years or under, you must contact us first before booking to ensure suitable arrangements are in place. No-one under the age of 18 is permitted to travel without an adult.

In some instances additional costs may be incurred to accommodate those travelling who are under 18 years old.

When you purchase any package with Interrailpackages, the package will consist of the following main elements:

InterRail Pass: This Rail Pass will cover all your journeys throughout the whole trip. The pass does not cover reservation fees nor does it cover if
additional reservations are to be made as a result of missed journeys.

Accommodation: Depending on which package you have selected the purchase will include all Hostel/Hotel accommodation throughout your whole trip. Full details will be provided on purchase as well as on package information on website. In some instances breakfast will also be included but is not guaranteed. Tourist tax is not included in many of your stays and must be paid in cash on arrival/check-out.

E-Travel Pack: As detailed on the website each customer will be provided with an Electronic Travel Pack via email/Our App. This will include all documents relating to your trip including trip itinerary, directions, City Guides & other related documents.

If you book a package through us, once your place has been confirmed we will accept responsibility for it in accordance with these Booking Conditions as an “organiser” under the Package Travel, Package Holidays and Package Tours Regulations 1992.

A package holiday is a combination of at least two elements out of (a) transport, (b) accommodation or (c) other tourist services (not ancillary to any transport or accommodation and forming a significant part of the arrangements) where booked through us at the same time, for which payment is made to us and which last at least 24 hours, or include overnight accommodation. Where transfers, insurance, or other separate services have been purchased these will be subject to terms and conditions of the original supplier, you should therefore consider that any ancillary services are sold on a non-changeable, non-refundable basis.

PRICES & PAYMENT

We recommend that our packages are booked via deposit / full payment at least 1 month prior to departure. Packages can still be purchased up to one week before departure but the buyer must contact us directly by e-mail or phone to confirm.

A minimum deposit amount of 25% can be paid to reserve a package so long as outstanding balance is paid at least 6 weeks before departuredate. The moment we receive your deposit we start processing your application and, therefore, it is non-refundable.

You must make any remaining payments by their due date. If we do not receive all payments due in full and on time we reserve the right to treat your booking as cancelled by you and retain all deposits paid or due at that time.

Dependent on which package/s you have selected, you may be sent further forms to complete and return to us. Interrailingpackages reserves the right to postpone your package if you have not returned all the necessary completed forms to process your application within the required timeframes. Interrailingpackages also retains the right to refuse any application deemed unacceptable for any reason.

The prices of packages are subject to surcharges if increases occur in transportation costs (including fuel), dues, taxes (such as increases in or imposition of VAT or other Government imposed taxes) or fees chargeable for services such as landing taxes, tourist tax, embarkation/disembarkation fees at ports and at airports and currency fluctuation.

We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. However, if this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another package if we
are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. This type of price include may include though is not limited to certain events such as Oktoberfest, Football Tournaments & Olympic Games.

CONFIRMATION INVOICE

On receipt of your booking and all appropriate payments, we will, subject to availability, confirm your arrangements by issuing a booking confirmation, and/or invoice. Please check the details of your confirmed booking carefully. Please contact us immediately if any information, which appears on the confirmation or any other document, appears to be incorrect, or incomplete, as it may not be possible to make changes later. Where we act only as an agent we will have no responsibility for any errors in any documentation except where those errors were made by ourselves.

WEBSITE & BROCHURE ACCURACY

Every effort is made to provide as much pricing information as possible on our website to ensure this information is accurate. Any package information detailed on our website, pre-departure packs and any other marketing medium is deemed correct at the time it is written. Regrettably, however, changes and errors do occasionally occur. We cannot accept liability for errors that become apparent, or occur after this material has been produced. Prices and details of products and services and any offers posted online are subject to change without notice and all products, services and offers are subject to availability. We will do our utmost to ensure you are notified of any package changes that may affect you prior to your departure, if InterRailpackages is made aware of the changes in enough time to do so.

INSURANCE

We recommend that every passenger must have travel insurance in force for the entire duration of the package. You must ensure that the cover provided by your insurance is adequate and appropriate for your placements and personal needs and that it also covers the cost of repatriation, including air evacuation costs, should such a situation necessitate it. Interrailingpackages work with a specialist Interrailing Insurance company and the details of same are provided in your package documents. It is your responsibility to ensure that you are adequately insured, as we will not check your policy. Interrailingpackages accepts no responsibility for the loss of, or damage to, personal property or valuables. Insurance to cover the loss of baggage and valuables is also highly recommended.

CHANGING YOUR BOOKING

Should you wish to make any changes to your confirmed arrangements, you must notify us as soon as possible. Any such request must be from the person who made the booking. We will do our best to meet your request, but it may not always be possible. If you change from one package to another, or change your departure date, there is an administration fee of £150 per person, in addition to any change in package cost and any charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made.

CANCELLING YOUR BOOKING

a) You may cancel your arrangements at any time. Should you need to cancel your chosen arrangements you must immediately advise us in writing. Notice of cancellation may only be effective when it is received in writing by us.

b) If you cancel your booking the below cancellation charges will be incurred:
8+ Weeks before departure: 25% Of Trip Cost per person (covered by deposit)
Less Than 8 weeks- the full payment is held with no refunds to be made.

There is also an administation fee up to £150 applicable to all cancellations within cancellation period.

c) We would strongly recommend that you take out full insurance at the time of booking, which should then in most cases include cover, under
certain circumstances, against loss of deposit, or cancellation fees. See clause 6 of these conditions.

d) Once on the package, in the event you decide to discontinue before it is due to end, for any reason, there will be no refund. Once on the package no changes can be made to the itinerary.

e) All bookings are made in the name of the person paying and it is them who are responsible for any unpaid fees.

IF WE CHANGE/CANCEL YOUR TRIP

It is unlikely that we will have to make any changes to your trip, but we do plan the arrangements many months in advance. Occasionally we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest opportunity. A minor change is any change which, taking account of the information you have given us at the time of booking, or which we can reasonably be expected to know as a travel operator, we could not reasonably expect to have a significant effect on your confirmed trip.

The whole philosophy of this style of travel, as outlined on our website, is one which allows some alternatives and a degree of flexibility. The outlined itineraries given for each package must therefore be taken as an indication of what you should accomplish, and not as a contractual obligation on our part. When necessary, we reserve the right to make alterations to a trip without notice, including to the itinerary, accommodation and amenities. These alterations may be made if in our reasonable opinion it be regarded as essential to provide due care, or to ensure the satisfactory progress of the package, but are not limited to these reasons. Changes in the itinerary may be caused by local political conditions, and other unforeseeable circumstances.No refunds will be given for services not utilised. It is a fundamental condition of joining any of the packages described on our website, or any marketing material, that you accept this flexibility, and acknowledge that delays and alterations and their results, such as inconvenience, discomfort, or disappointment are possible. If you are unable, or do not choose, to complete an itinerary outlined for a package we are not liable to supply alternative itineraries, excursions, accommodations, or services.

We will endeavour to let you know, as soon as we can if, through no fault of your own, we are forced to significantly alter your package. Should your package be interrupted by events that we could not reasonably have anticipated and the event significantly affects your package, we will endeavour to find an alternative arrangement as soon as is reasonably possible. You have the right to accept, or decline the alternative. Under these circumstances, refunds will not be made and any travel costs incurred will be your responsibility. Interrailingpackages cannot accept liability for any changes or cancellations, as a result of “force majeure”, for example war or threat thereof, terrorism, fire, sickness, bad weather, acts of government or local authority (including strikes) & acts of God (see clause 10). Except in the case of extraordinary circumstances beyond our control we will not cancel a package less than 8 weeks prior to departure.

If we have to make a significant change or cancel (except in the case of “force majeure”), we will tell you as soon as possible and if there is time todo so before departure, we will offer you the choice of the following options:-

i. For significant changes, accepting the changed arrangements or

ii. purchasing alternative arrangements from us, of a similar standard to those originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or

iii. cancelling the booking and obtaining a prompt refund of the money paid (not including flights and Visa fees) – as long as you have given us written notification of cancellation within 7 days of the date on which you were notified of the alterations. If we have to make a significant change, or cancel, 8 weeks or less before departure, subject to the exceptions below, we will refund you in full.

FORCE MAJEURE

We will not accept liability, or pay any compensation where the performance or prompt performance of our contractual obligations is prevented, or affected, or you otherwise suffer any loss, or damage, due to circumstances that come under the definition of ‘force majeure’. In these booking conditions ‘force majeure’ means any event that we, or the supplier of the services in question, could not foresee, or avoid, even with all due care. Such events include, but are not limited to war, the threat of war, insurrection, riots, strikes, civil action decisions by governments or governing authorities, natural disaster, bad weather, technical or maintenance problems with the transport, criminal and terrorist acts or similar circumstances beyond our control.

IF YOU HAVE A PROBLEM OR COMPLAINT

Interrailingpackages works with organisations in each of the destinations that we offer packages. They are responsible for representing us and offering you in-country support while you are on your package.

In addition to the in-country support, you will also be provided with Interrailingpackages 24 hour emergency contact number prior to your departure. Please note, however, that this is for genuine emergencies only. Interrailingpackages is also contactable on the office contact numbers and email for non-emergencies, during office hours.

c) If you feel that you have reason for complaint during your package it is your responsibility to ensure, at the earliest possible opportunity, that any perceived failure in the performance, or improper performance, of the contract, whether by the company, or its suppliers, is communicated to Interrailingpackages by email, fax, or telephone, so that the concerns can be addressed. You must communicate any complaint to us, the supplier of services at the earliest possible opportunity and whilst you are still on the package. Failure to do so will affect our ability to investigate the complaint and your rights under the contract. Until we know about a problem or complaint, we, or the supplier, cannot begin to resolve it. If your complaint or problem is not resolved to your satisfaction you must write to us within 28 days of the program completion date.

OUR LIABILITY TO YOU

We will only pay compensation if, after departure, your package or travel arrangements, booked through us, are not provided as described in your package information, due to the fault of our employees, agents or suppliers, and if this has significantly affected your experience and your enjoyment of it. Subject to paragraphs (i), (ii), (iii), (iv) below, we will accept liability in accordance with package travel regulations. These conditions will be governed by English Law. We both agree that the Courts of England and Wales will deal with any claim you wish to bring against Interrailingpackages directly.

i. Nothing in these conditions is intended to exclude, or limit, our liability to you if death or personal injury is caused by our negligence, or that of our employees (providing they were at the time acting within the course of their employment). Please note however that we will not be liable for any injury, illness or death or consequent losses suffered by you or any member of your party where such injury, illness or death was not caused by lack of reasonable care/skill on our part, or that of our suppliers in performing our obligations under the contract.

ii. We will not be responsible for any claim arising as a result of any, or all, of the following;-

1) The fault of the person(s) affected or any member(s) of their party or2) The fault of a third party not connected with the provision of your package which we could not have predicted, or prevented, or
3) The fault of anyone who is not carrying out work for us (generally or in particular) at the time, or
4) An event or circumstance that we or the supplier(s) of the service in question could not have predicted or prevented. This may include (but is not limited to) an occurrence of force majeure, as described in these booking conditions.

iii. In respect of travel by sea, rail, and the provision of accommodation, our liability will be governed by and limited in accordance withthe relevant international conventions. The provisions of these Conventions and any other convention in force at the time of your trip are incorporated into these booking conditions and form part of your contract.

iv. In respect of claims for death and personal injury we will not be liable for any loss of profit, or loss of business, or any form of consequential loss or damage, whether or not arising as a result of physical damage to property and regardless of the actual cause of such loss or damage.

The services and facilities included in your package will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards and customs

SUPPLIER CONDITIONS OF CARRIAGE

Locally arranged transport is used at times during the package. You agree to also abide by the terms and conditions of all such carriers related to the trip.

Where public transport is used we cannot be held responsible for its standards, nor liable for any damages, loss, or injury, incurred during its use.

BEHAVIOUR

A booking is accepted on the strict understanding that you undertake to comply with the laws, customs, drug and all other regulations of any countries visited during the programme. This also includes hygiene, safety, security & rules in accommodation provided.

Be aware that in the event that you are found violating such rules or laws and regulations, or otherwise prejudicing the safety, or well being of a group, or progress of the package, we may terminate you & your group’s trip with us without any liability on our part.

In instances of property damage, fines or other costs charged by any of our partners which are not paid by the party responsible, we reserve the right to terminate your trip without any liability. Any additional costs not covered by this will be followed up legally via relevant authorities.

MARKETING MATERIAL

Any likeness, or image of you, secured, or taken, on any of our packages may be used by the Company without charge in all media for bona fide promotional, or marketing purposes, such as in brochures, slides, video shows and the internet. By participating in our packages you are agreeing to waive any rights to these images, or comments made and agree that they may be used by Interrailingpackages in future promotions.

PASSPORTS & VISAS

It is your responsibility to be in possession of a valid passport and any necessary visas, or health documents, as required, for the entire duration of your package, and to ensure that you meet the entry requirements of the countries that you are traveling to. Requirements may change and you must check the up to date position in good time prior to departure. The name in the passport must match the name on your ticket where provided. We cannot accept liability, or consider refunds if you cannot travel, because of incomplete, or incorrect documentation.

HEALTH & TRAVEL ADVICE

Any information, or advice provided by the Company on matters such as visas, medications, vaccinations, climate, clothing, baggage, special equipment, permits, specific itinerary details etc, is given in good faith to the best of our knowledge at the time, but without responsibility on the part of the Company as to individual requirements for specific trips.

In the interests of health and safety, you must comply with the following requirements. If you fail to comply with any of the following, Interrailingpackages cannot be held liable:

i. You must visit your GP, or reputable travel clinic, several months prior to departure in order to find out what vaccinations you may require and to
ensure these are administered within plenty of time.
ii. You must ensure you have all necessary medication/prescriptions.
iii. It is your responsibility to obtain any advice on necessary equipment, which could include such items as: first aid kits, mosquito nets, or anything else advised by Interrailingpackages.
iv. It is your responsibility to check any country related travel advice before embarking on your trip. Specifically any advice issued by the British Foreign and Commonwealth Office: www.fco.gov.uk. Should a relevant security issue arise whilst you are away, Interrailingpackages may contact you advising of any potential hazards. All advice will be based on the BFCO and other industry sources, no matter what your nationality.
v. It is your responsibility to ensure you are fully aware of any additional charges whilst you are aware including but not limited to public transport costs, tourist tax costs & other travel charges incurred.

FLIGHTS & TRANSFERS

It is your responsibility to arrange and pay for any flights, including any internal flights. Interrailingpackages cannot be held responsible for any action, negligence, or event relating to the purchase or operation of flight tickets, or flights. Further, Interrailingpackages will not be responsible for any costs, or refunds, due to changes, or delays in flights.

In the event that your placement is cancelled or postponed, due to circumstances beyond our or our partner’s control, we and/or our partner cannot be held responsible for any expenses incurred. This includes any flight, travel, or other costs including, but not exclusive to any charges made by the airlines for cancelling, changing, or transferring flights, or other arrangements.

Please note the existence of a “Community list” (available for inspection at http://europa.eu.int/comm/transport/air/safety/flywell_en.htm) detailing air carriers that are subject to an operating ban with the EU Community. Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available directly from airlines. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of the price of your arrangements from us.

PACKAGE SPECIFICS

You agree to advise us of flight arrival details and of any changes that may be made to your arrival details at the earliest possible opportunity.
Should you arrive outside the agreed start date/time for your program or do not advise of your correct arrival details, you may have to cover transfer costs.

Accommodation provided is detailed in your package documents which you will receive shortly after you book. Hotel accommodation provided will always be either 3* or 4* quality- unless otherwise agreed.

Hostel accommodation provided can be viewed via the website before you purchase. A full list of all our accommodation partners can be found on our website under the various packages. Note for solo travellers if you wish to book single private rooms you MUST select the hotel option followed by SOLO Traveller & pay the single supplement fee.

Breakfasts are included free of charge at some of your accommodation providers though not all and it is not guaranteed. It is your responsibility to confirm with Interrailingpackages whether or not they are included in your booking. Please be aware that accommodation, food and facilities that you will be provided with will be of a local standard.

On Hostel Packages you may be required to share a bathroom and/or bedroom and these may differ to the standard you are accustomed to.

It is the sole responsibility of the customer that you follow all train journeys as specified in your itinerary. Whilst our packages provide you with your InterRail ticket we are not liable for any booking fees/arrangements or costs incurred when a specific train journey is missed.

FINANCIAL PROTECTION & ABTOT

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Interrailingpackages Ltd, and in the event of their insolvency, protection is provided for the following:
1. non-flight packages.
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the EU are only protected by ABTOT when purchased directly with Interrailingpackages Ltd.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access the The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents

GOVERNING LAW

All matters, or disputes arising out of this contract shall be governed by and construed in accordance with the laws of England and are subject to the jurisdiction of the English courts. You may choose the law and courts of Scotland and Northern Ireland to deal with any disputes if you are resident there.

IN ACCEPTING THESE GENERAL TERMS AND CONDITIONS YOU CONFIRM THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THEM.

InterRailpackages reserves the right to cancel a package allocation, and retain the deposit paid by you, should you not have confirmed acceptance of the Terms and Conditions in writing, by email, or through our website within 2 weeks of a request to do so.