If you have any queries about the packages/company etc please find a list of answers to all the common questions we receive below:
Q. What financil security does your company provide to customers bookings?
A. The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for D McKenna T/As Interrailingpackages, and in the event of their insolvency, protection is provided for the following:
- Non-flight packages commencing in and returning to the UK;
- Non-flight packages commencing and returning to a country other than the UK; and
- Flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK.
1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with D McKenna T/As Interrailingpackages.
Q. Do your packages include flights?
A. No. As we are a Tour Company prices are not inclusive of flights. We can however provide help/advice with booking flights as well as other related travel information to the package purchase.
Q. We plan to travel as part of a group, is there any discount?
A. Depending on group size and the month of travel there are some considerable savings to be made on group prices. Simply e-mail us through as much detail possible of your intended trip and we will provide a discounted price.
Q. I cannot find a package which visits all the destinations I want to see, can you make one up for me?
A. Of course. We are an incredibly flexible firm and are more than willing to help you out whatever way we can. Simply email us an enquiry with your trip details and we will provide you with a price for your very own tailored made trip.
Q. I have found a package which suits me, what should I do next?
A. Once you have your mind set on a particular package the next thing you should do is make your purchase! As our trips are not tied down to any particular date you can then book your trip around a travel date that suits you whilst getting the best deals on flights.
Q. Are the packages run as part of a group like with RealGap etc?
A. NO. The trips basically run themselves and as you arrive in each city you are free to do what you want. You simply follow the train itinerary provided for city to city using the train details provided.
Q. Once my trip starts can I change my itinerary?
A. No. All accommodation is booked in advance so once your trip begins you cannot change your itinerary.
Q. What if I’m on a trip and I miss my train?
A. With your itinerary you are provided with a selection of journeys between each city so should you miss one there will always be an alternative.
Q. Are the “couples packages” prices per person or per couple?
A. All our prices are set per person. Couples prices include hotel accommodation instead of Hostel there is slightly more expensive.